MindNode Triad

MindNode doesn't launch or says it's damaged. What now?

April 14, 2023

Sorry, MindNode doesn't launch on your Mac!

Please try the following:

  1. Log out of the App Store
  2. Restart your device
  3. Log back into the App Store

Should the issue persist please send us a detailed description of what's happening and also the following information:

1. AppStore Receipt:

In the Finder app, go to the Applications folder. Press control and click on MindNode. Now select Show package contents, go to the subfolder Contents/_MASReceipt and send us the receipt file.

2. Mac Address:

Open the Terminal app from the Applications folder. Paste the following command and hit return: ifconfig en0 | grep ether | pbcopy

This copies your primary Mac address to the clipboard, you can now paste it into an email and send it to us.

With these two components, we can check if the problem has something to do with the technical AppStore receipt handling.